Shipping Us a Repair:
A How-To Guide
At Deltronics, we are happy to diagnose and service any broken electronic audio equipment you may have, no matter where you are. Here's step-by-step instructions on how to start the process:
Fill out the Unit Intake Form below and hit "Submit." If the unit is under warranty we will not charge $75 diagnostic fee, however if it is found to be not under warranty you will be responsible for the diagnostic fee and return shipping.
Pack the unit carefully and ship with your contact info inside the box. Include your proof of purchase if under warranty. Do not include any cords or power supplies.
After the package arrives, will contact you with an estimate within a week.
If you approve the estimate we will contact you upon completion of the repair.
In the event that you decline your repair, the unit is non repairable, or there is nothing wrong with your unit, you will be charged a $75 diagnostic fee plus any return shipping charges.
Unit Intake Form:
Here's some helpful how-to guides for shipping your gear!
www.fargenamps.com How to box a tube guitar amp for shipping by Fargen Amplification We get hundreds of e-mails a year asking how to properly box tube guitar amps for shipping. Follow this guide when you are sending in vintage and modern guitar amps for service or modification.
A couple of years ago, I made a video on how to pack a 1U rack unit for shipping and had many requests to make a video showing how to pack a keyboard. So here you go. It's pretty much common sense, but I am still surprised by the poor packing jobs on gear that I buy from individuals (and some businesses).